Welcome to RIA Workflows
We provide expert business and management consulting services to help your RIA scale and succeed.
What We're Made Of
PHILOSOPHY
Precision isn’t a preference—it’s the foundation.
We approach every engagement with the discipline of a Six Sigma, the adaptability of a Certified Scrum Product Owner, and the technical depth of a Salesforce Certified Administrator & Business Analyst.
Our methodology is deeply influenced by The Checklist Manifesto by Atul Gawande—where repeatable, documented processes become the backbone of excellence—and Daniel Kahneman’s Thinking, Fast and Slow, which sharpens one's ability to balance quick operational wins with deliberate, strategic decision-making.
We believe that operational efficiency and an elevated client experience are not competing priorities—they are inseparable. The same workflows that reduce errors, improve compliance, and free up your team’s time also create the consistency and responsiveness that clients remember and trust.
RIA Workflow Solutions are:
- Methodical — grounded in data, tested in the real world, and built to last.
- Human-Centered — designed to work for the people who use them, increasing long-term effectiveness and user engagement.
- Scalable — ready for your next phase of growth, whether that’s adding an advisor, expanding offices, or upgrading technology.
With RIA Workflows, you get more than process improvement—you get a cultural shift toward clarity, accountability, and client experience that sticks long after the project ends.
FOUNDATION
RIA Workflows was born from nearly two decades inside the world of independent financial advisory firms—working at every level, in every corner of the business.
From managing high-net-worth relationships and directing client service teams, to serving as COO for a Barron’s #1-ranked firm, to leading complex change initiatives as a practice management consultant, our founder has seen firsthand what separates an advisory practice that survives from one that thrives.
The common thread?
A strong operational backbone—clear workflows & documented processes, engaged teams, and technology that works for you, not against you.
Over the years, we’ve:
- Led firm-wide technology overhauls, including Redtail, Salesforce, and Microsoft Dynamics and performance reporting platform implementations.
- Built advisor coaching programs that increased growth, retention, and cultural alignment at all levels of the practice.
- Standardized SOPs across multi-office, multi-advisor teams for efficiency, engagement, and compliance.
- Directed M&A integrations, from office buildouts to cultural assimilation.
- Created client experience frameworks that deepen loyalty and drive referrals.
Platform Experience
Engagement Models
Project-Based Consulting
Project-Based Consulting
Project-Based Consulting
Expert strategy consultation and deliverables for tech migrations, M&A integrations, program establishment including workflows or charitable efforts, or major operational overhauls.
On-Demand Engagements
Project-Based Consulting
Project-Based Consulting
Expert execution for short, focused engagements, workshops, urgent needs, quick wins, or Best Practices. Includes coaching sessions for 'New to C-Suite' operators or ongoing DiSC coaching needs.
Retained Advisory
Project-Based Consulting
Retained Advisory
Ongoing access to strategic and tactical support for evolving priorities and Tech Stack optimization.
Where does your ecosystem need support?
Good Soil
Healthy Roots
Healthy Roots
PEOPLE & CULTURE
Your culture is the soil your operations grow in. Clear roles, shared expectations, and healthy communication help workflows take root, and keep teams aligned as firms scale and branch out.
Healthy Roots
Healthy Roots
Healthy Roots
DATA & GOVERNANCE
Data is the root system behind every report, automation, and client deliverable. We help you standardize, clean, and govern your data so growth is stable auditable, and repeatable.
Sowing Seeds
Healthy Roots
Bearing Fruit
TECH STACK SELECTIONS
Plant in the right places and use the right tool for the job. We help evaluate, select, and integrate the platforms that support today's workflows, and create room for growth without constant rework.
Bearing Fruit
Healthy Roots
Bearing Fruit
BUILDING THE ECOSYSTEM
This is where strategy becomes outcomes: checklists, workflows, process maps, integrations, and operating playbooks that produce a consistent client experience, quarter after quarter.
Methodologies & Certifications
Our Team
Operating Manager
Stephanie Kotula | CAP®, CCMP™
I specialize in transforming advisory practices from the inside out. I’m a Chartered Advisor in Philanthropy®, a Certified Salesforce Admin & Business Analyst, Prosci Certified, and a Six Sigma Green Belt—with deep knowledge of platforms like Orion, Black Diamond, Holistiplan, eMoney, PreciseFP, PowerApps, Microsoft Dynamics 365, Redtail, Schwab, Fidelity, and more. I work as a high-impact consultant to:
🔹 Design scalable workflows to reduce errors and save time
🔹 Clean and structure data for automation and insights
🔹 Improve team dynamics and operational clarity through documented SOPs
🔹 Enhance the client experience at every touchpoint
Chief Wellness Officer & Head of Security
Both Bravo and Echo have been part of RIA Workflows from its infancy and have been instrumental in the development and success of our practice.
