Welcome to RIA Workflows
We provide expert business and management consulting services to help your RIA scale and succeed.
What We're Made Of
PHILOSOPHY
Precision isn’t a preference—it’s the foundation.
We approach every engagement with the discipline of a Six Sigma, the adaptability of a Certified Scrum Product Owner, and the technical depth of a Salesforce Certified Administrator & Business Analyst.
Our methodology is deeply influenced by The Checklist Manifesto by Atul Gawande—where repeatable, documented processes become the backbone of excellence—and Daniel Kahneman’s Thinking, Fast and Slow, which sharpens one's ability to balance quick operational wins with deliberate, strategic decision-making.
We believe that operational efficiency and an elevated client experience are not competing priorities—they are inseparable. The same workflows that reduce errors, improve compliance, and free up your team’s time also create the consistency and responsiveness that clients remember and trust.
RIA Workflow Solutions are:
- Methodical — grounded in data, tested in the real world, and built to last.
- Human-Centered — designed to work for the people who use them, increasing long-term effectiveness and user engagement.
- Scalable — ready for your next phase of growth, whether that’s adding an advisor, expanding offices, or upgrading technology.
With RIA Workflows, you get more than process improvement—you get a cultural shift toward clarity, accountability, and client experience that sticks long after the project ends.
FOUNDATION
RIA Workflows was born from nearly two decades inside the world of independent financial advisory firms—working at every level, in every corner of the business.
From managing high-net-worth relationships and directing client service teams, to serving as COO for a Barron’s #1-ranked firm, to leading complex change initiatives as a practice management consultant, our founder has seen firsthand what separates an advisory practice that survives from one that thrives.
The common thread?
A strong operational backbone—clear workflows & documented processes, engaged teams, and technology that works for you, not against you.
Over the years, we’ve:
- Led firm-wide technology overhauls, including Redtail, Salesforce, and Microsoft Dynamics and performance reporting platform implementations.
- Built advisor coaching programs that increased growth, retention, and cultural alignment at all levels of the practice.
- Standardized SOPs across multi-office, multi-advisor teams for efficiency, engagement, and compliance.
- Directed M&A integrations, from office buildouts to cultural assimilation.
- Created client experience frameworks that deepen loyalty and drive referrals.
RIA Workflows is the natural evolution of this work—a dedicated consultancy for RIAs and financial professionals who want to scale smart, transition smoothly, and elevate their client experience without adding unnecessary overhead.
This foundation isn’t just professional experience—it’s lived expertise, honed in the high-pressure, detail-critical world of wealth management operations. And it’s why we can walk into your business, quickly understand where the friction is, and leave you with a structure that’s stronger, clearer, and built to last.
Platform Experience
Engagement Models
Project-Based Consulting
Project-Based Consulting
Project-Based Consulting
Ideal for tech migrations, M&A integrations, or major operational overhauls.
Retained Advisory
Project-Based Consulting
Project-Based Consulting
Ongoing access to strategic and tactical support for evolving priorities and Tech Stack optimization.
On-Demand Engagements
Project-Based Consulting
On-Demand Engagements
Short, focused engagements for urgent needs, quick wins, or Best Practices.
Methodologies & Certifications
Operating Manager
Stephanie Kotula, CCMP™
I specialize in transforming advisory practices from the inside out. I’m a Certified Salesforce Admin & Business Analyst, Prosci Certified, and a Six Sigma Green Belt—with deep knowledge of platforms like Orion, Black Diamond, Holistiplan, eMoney, PowerApps, Microsoft Dynamics 365, Redtail, Schwab, Fidelity, and more. I work as a high-impact consultant to:
🔹 Design scalable workflows to reduce errors and save time
🔹 Clean and structure data for automation and insights
🔹 Improve team dynamics and operational clarity through documented SOPs
🔹 Enhance the client experience at every touchpoint