Sometimes You have to go slow to get fast
Philosophy
Philosophy
Philosophy
Precision isn’t a preference—it’s the foundation.
We approach every engagement with the discipline of a Six Sigma, the adaptability of a Certified Scrum Product Owner, and the technical depth of a Salesforce Certified Administrator & Business Analyst.
Our methodology is deeply influenced by The Checklist Manifesto by Atul Gawande—where rep
Precision isn’t a preference—it’s the foundation.
We approach every engagement with the discipline of a Six Sigma, the adaptability of a Certified Scrum Product Owner, and the technical depth of a Salesforce Certified Administrator & Business Analyst.
Our methodology is deeply influenced by The Checklist Manifesto by Atul Gawande—where repeatable, documented processes become the backbone of excellence—and Daniel Kahneman’s Thinking, Fast and Slow, which sharpens one's ability to balance quick operational wins with deliberate, strategic decision-making.
We believe that operational efficiency and an elevated client experience are not competing priorities—they are inseparable. The same workflows that reduce errors, improve compliance, and free up your team’s time also create the consistency and responsiveness that clients remember and trust.
RIA Workflow Solutions are:
- Methodical — grounded in data, tested in the real world, and built to last.
- Human-Centered — designed to work for the people who use them, increasing long-term effectiveness and user engagement.
- Scalable — ready for your next phase of growth, whether that’s adding an advisor, expanding offices, or upgrading technology.
With RIA Workflows, you get more than process improvement—you get a cultural shift toward clarity, accountability, and client experience that sticks long after the project ends.
Foundation
Philosophy
Philosophy
RIA Workflows was born from nearly two decades inside the world of independent financial advisory firms—working at every level, in every corner of the business.
From managing high-net-worth relationships and directing client service teams, to serving as COO for a Barron’s #1-ranked firm, to leading complex change initiatives as a practice
RIA Workflows was born from nearly two decades inside the world of independent financial advisory firms—working at every level, in every corner of the business.
From managing high-net-worth relationships and directing client service teams, to serving as COO for a Barron’s #1-ranked firm, to leading complex change initiatives as a practice management consultant, our founder has seen firsthand what separates an advisory practice that survives from one that thrives.
The common thread?
A strong operational backbone—clear workflows & documented processes,
engaged teams, and technology that works for you, not against you.
Over the years, we’ve:
- Led firm-wide technology overhauls, including Redtail, Salesforce, and Microsoft Dynamics and performance reporting platform implementations.
- Built advisor coaching programs that increased growth, retention, and cultural alignment at all levels of the practice.
- Standardized SOPs across multi-office, multi-advisor teams for efficiency, engagement, and compliance.
- Directed M&A integrations, from office buildouts to cultural assimilation.
- Created client experience frameworks that deepen loyalty and drive referrals.
RIA Workflows is the natural evolution of this work—a dedicated consultancy for RIAs and financial professionals who want to scale smart, transition smoothly, and elevate their client experience without adding unnecessary overhead.
This foundation isn’t just professional experience—it’s lived expertise, honed in the high-pressure, detail-critical world of wealth management operations. And it’s why I can walk into your business, quickly understand where the friction is, and leave you with a structure that’s stronger, clearer, and built to last.
Offering
Philosophy
Offering
With RIA Workflows, you don’t just “get organized”—you create a scalable, client-first foundation that frees your time, amplifies your team’s strengths, and positions you for sustainable growth.
Engagement Models
- Project-Based Consulting — Ideal for tech migrations, M&A integrations, or major operational overhauls.
- Retained Advisory — On
With RIA Workflows, you don’t just “get organized”—you create a scalable, client-first foundation that frees your time, amplifies your team’s strengths, and positions you for sustainable growth.
Engagement Models
- Project-Based Consulting — Ideal for tech migrations, M&A integrations, or major operational overhauls.
- Retained Advisory — Ongoing access to strategic and tactical support for evolving priorities.
- On-Demand Engagements — Short, focused engagements for urgent needs or quick wins.
Ways to Work Together
Workflow & Process Optimization
Refine or rebuild your business processes from the ground up.
- Map and document your end-to-end workflows.
- Eliminate redundancies, bottlenecks, and risk points.
- Introduce automation where it delivers the most value.
Technology Implementation & Integration
Turn your tech stack into a true performance engine.
- CRM configuration for usability and adoption.
- Performance reporting platforms (Orion, Black Diamond) integration.
- Data cleansing and migration strategies for accuracy and compliance.
Standard Operating Procedure (SOP) Development
Replace tribal knowledge with clarity and consistency.
- Create comprehensive, role-specific SOPs.
- Build digital knowledge bases for scalable training.
- Align processes to compliance and client experience goals.
Cultural & Team Alignment
Build a team that operates with focus, trust, and accountability.
- Clarify roles and responsibilities to reduce friction.
- Implement tools like Everything DiSC for stronger communication, deeper understanding, and long-term strategies to benefit team members.
- Develop engagement strategies to reduce turnover and improve morale.
Client Experience Elevation
Design every client touchpoint for trust, loyalty, and referral-worthiness.
- Audit and refine your client journey from onboarding to advocacy.
- Ensure service calendars and workflows deliver consistency.
- Use tech-enabled tools to provide faster, more transparent service.
RIA Workflows provides the operational clarity and execution power to take your practice from “working” to performing at its peak. Whether you need a full-scale transformation or targeted help in one area, every engagement is designed to deliver measurable, lasting impact.